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Senior Delivery Business Operations Officer

Job no: 494400

Responsibilities:

  • Support Delivery Management System (DMS) on the implementation, data analysis and system development
  • Support stores’ fleet management and optimization, setup KPIs to enhance efficiency and service quality. Perform store visit to ensure store executions effectiveness
  • Assist on regular sales forecast, data analysis for delivery business sector
  • Evaluate and manage food delivery partners and food aggregators, to formulate service-level agreement (SLA) and workflows
  • Support Delivery manager on delivery zone mapping, allocate the best resources to restaurants by performance analysis to unlock delivery business opportunities
  • Work closely with operation team to implement new delivery solutions and management tools
  • Support digitalization for in-store and driver work flow, propose system enhancement, assist user acceptance testing (UAT) and provide feedback for system roll out
  • Assist on other initiatives as instructed by Delivery Manager

 

Requirements:

  • Bachelor’s degree in Business Management or related discipline
  • 3 years relevant working experience in operation and experience in delivery business in retail or F&B industry will be an advantage
  • Strong problem-solving and data analytical skills
  • Independent, self-motivated and detail-minded
  • Excellent interpersonal and communication skills
  • Good command in both spoken and written English and Chinese
  • Familiar with MS Office, Excel, PowerPoint

Advertised: Hong Kong Standard Time
Applications close:

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